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Protection of your data is of utmost importance to CEB. Upgrades to our web security periodically require users to confirm their username and password. Your username is your business email address. If necessary, you can request a new password by clicking the “Forgot Your Password?” link above.

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The CEB Customer Contact Leadership Council’s proprietary research yields insights that upend conventional wisdom and change the way heads of customer service/support address both long-standing and emerging business challenges. The actionable data, proven best practices, and advice we provide are unparalleled in depth and rigor, helping our global network of clients improve the customer experience in their organizations while maintaining cost-efficiencies.

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